Business Communication in Financial Institutions (BCFI)
Business Communication in Financial Institutions (BCFI)
Full Marks: 100
Module A: Theory and Process of Communication
- Meaning and Importance of Communication, Business and Banking Communication
- Principles of Business Communication
- Process of Effective Communication (Model)
- Factors Affecting Communication
- Ethics in Communication
Module B: Classification and Methods of Communication
- Major Types: Verbal, Non-Verbal, and Visual Communication
- Other Types: Downward, Upward, Horizontal, External, Internal, Formal, Informal
- Oral and Written Communication, Spoken Communication, Listening
Module C: Applications to Specific Letter Situations
- Good-News and Neutral Messages: Inquiry, Order, Claim, and Adjustments
- Bad-News Messages: Refused Request, Adjustment Refusals, Credit Refusals
- Persuasive Written Messages: Sales, Collections
- Strategies in the Job Search Process
Module D: Fundamentals of Business Letters and Report Writing
- Application Letter, Effective CV Writing, Thank You Letter
- Complaint, Inquiry, and Persuasive Letters
- Formal Letter Formats for Official Authorities
- Business Proposal, Short Report Structure, Long Formal Report
Module E: Fundamentals of Presentations and Electronic Media
- Structuring and Usage of Graphic Aids in Presentations
- Conducting Presentations
- Email Writing for Internal and External Communications
- Do’s and Don’ts of Using Social Media Professionally
Module F: Standard and Physical Aspects of Communication
- Effective Listening and Public Speaking Skills
- Body Language, Spoken and Written English
- Group Discussion, Conducting Meetings and Interviews
- Networking Etiquette
- Communication in Non-Bank Financial Institutions and Banks of Bangladesh